Integrating a unified communications (UC) solution into your contact center workflows allows you to streamline team communications, improve agent productivity and enhance the overall customer experience.
Discover the different benefits of deploying a UC solution for your contact center and how it can help you deliver an enriching communications experience.
- Advances Digital Transformation
Enable HD Video Calling, messaging and presence, screen sharing and other UC features that power up your call center communications. Adopt the latest cloud communication technology and get ahead of the game
2. Increases Agent Productivity
Allow your Agents to manage all their customer interactions from a streamlined, easy-to-use interface. From auto-answer capabilities to call notifications and more, your Agents get the flexibility to work across all call control platforms
3. Help Build customizable user Experience
UC allows for different customization capabilities that can meet your organisations feature requirements. You can add or remove communication channels that fit your business needs and track all parts of customer’s journey.
4. Improve remote Contact Center Efficiencies
Easily execute customer support anywhere. With a centralized management of distribution networks UC supports and at home Agent environment. Increase your remote Agent productivity by limiting controls and distractions.
5. Enhances Customer Experience
Messaging. collaboration and better analytics. UC helps you manage the calling experience more efficiently. Remote communication barriers and build a contact center for the future
Originally published by Counterpath. Click Here for full article.