The world is getting more connected each and every day. With mobile device penetration at an all-time high, and steadily rising, its important to communicate with your customers ion a way they understand direction to the palm of their hand.
An estimated 4 billion people will be online globally by 2018 – Resulting in 11.6 Billion mobile-connected devices by 2020 – Among those 3.5 Billion will be using messaging applications.
Industry Challenges – Consumers are struggling to get the thing they want in an effective convenient manner. Customer experience is increasingly important in a fast paced world. 51% of customers expect companies and brands to be accessible 24/7. Contact centers have down time, struggle with Human error, unreliable teach and poor first call resolution rates. Which result in poor customer service.
GotBot functions as two distinct automatic response systems:
GotBot Custom Care – A customer experience too, giving you a platform which allows you to learn more about your customers, through multiple platforms such as – Twitter, WeChat, Facebook Messenger, Skype, email, SMS and live chat.
GotBot Get it – A Social Commerce tool which adds additional revenue streams to your business model by harnessing the convenience and power of Facebook Messenger.
GotBot – We believe that call center agents should spend time offering a personalise customer experience instead of doing menial repetitive tasks.
That’s why we train our AI to predicts case meta-data and suggest or automate answers. This process saves valuable time and exponentially improves accuracy every time you receive a new message.
GotBot AI is a convenient, at your finger tips Social Commerce and Customer Experience solution. Customers can get the information and service they require through a simple Facebook Messenger, Twitter, WeChat Skype, SMS, and Web chat conversation
Custom Care – Smart Communication using AI. Customer Care is an AI platform that automates and streamlines conversations between big brands and their customers, though the use of multiple digital channels including Twitter, Facebook Messenger, Skype, We Chat, email SMS and Live chat.
Its power lies in the fact that its gets trained I real time with relevant data by an agent.
2. Events Ticketing
5. Frequently asked Questions
Customer Care – Benefits
1. Multi-Channel service with the power to hook into any web service.
2. (API) Rich messaging functionality – inc images, audio, video & interactive buttons Minimal data usage, when compared to apps.
3. Limited opportunity for human error.
4. Real-time training of relevant data.
5. Always-on & stores data during off-peak hours.
6. Usage history provides intensive marketing data – Analytics from your AI.
7. Ready-To-Go – a minimal amount of training is required to fit it to client’s needs. Full API integration into any system. Increased concurrency per agent
Got bot Get it – Social Commerce
GotBot Get it, is a simple system that provides a new stream of retail communication between businesses and customers through Facebook Messenger. Using the popularity of the Facebook Messenger platform as its base, this automated system helps customers get the things they’re looking for, without ever leaving Facebook and with the potential for human error minimized, it’s no wonder GotBot Get it, is set to become the sales tool of the future