New Integration with Market-Leading CRM Solution

For years ScopServ Integrated Services have partnered with Counterpath Corporation to offer leading communication services. CounterPath Corporation (NASDAQ: CPAH) (TSX: PATH), is a global provider of award-winning Unified Communications solutions for enterprises and solution providers, announced last week that Customer Relationship Management (CRM) integrations have been successfully developed by 3rd parties to keep pace with…

Customer journey – Why is it so important

In an ever-changing world with never ending customer expectations, every business will need to deliver unwavered customer experience. One of the many ways to do this is by implementing a unified platform to help your organisation deliver a consistent and personalised customer experience. This usually starts by mapping out a detailed customer journey that makes…