Great read from our Sales Development Consultant on how ScopServ can improve your Customer Service calls
- More customer focused approach in handling queries, which will positively affect customer service & satisfaction.
- Retention of and identification of the best floor agents relating to customer complaints/ claims/ compliments/ requests.
- Increase customer retention by monitoring post-sale services and escalation of issues as they arise.
- Identifying key problem areas and analysing customer complaints through a measurable; qualitative & quantitative reporting GUI.
- Improve efficiency of staff in handling customer queries.
- To Implement training & development processes for staff members to improve quality of service.
- To reduce turn-around related to the QA of all agents by the QA management team, giving them more time to deal with other pressing matters.
- The main benefit would be the retention of customers through a customer orientated approach.