5 Ways Unified Communications can help Call Centers

Integrating a unified communications (UC) solution into your contact center workflows allows you to streamline team communications, improve agent productivity and enhance the overall customer experience. Discover the different benefits of deploying a UC solution for your contact center and how it can help you deliver an enriching communications experience. Advances Digital Transformation Enable HD Video Calling,…

Amazing new Bot Solution – AI

The world is getting more connected each and every day.  With mobile device penetration at an all-time high,  and steadily rising, its important to communicate with your customers ion a way they understand direction to the palm of their hand. An estimated 4 billion people will be online globally by 2018 – Resulting in 11.6…

Join Stretto Collaboration meetings with our new Web Interface

Advanced video conferencing technology has made it possible to extend meetings beyond the typical conference room. While everyone is looking for a smoother video collaboration experience, a lot of the desktop video solutions in the market are riddled with diverse challenges — from noise distractions to interoperability barriers. Realizing the need for an intuitive web experience, we decided to…

Principles of Customer Experience

Giving the best customer experience is not something any business can do effortlessly. Surely we’ve all had some bad experiences with different brands that left us thinking “I’m never using their services/products ever again!”? That statement usually builds up from a series of unsatisfactory experiences from the minute you engage with that specific brand. In…

Contact Center Must Haves for 2020

The future of contact centers is one that’s very technology based. The 4th industrial revolution is bringing about new trends and expectations. Organisations with contact centers must be upping their game on an ongoing basis just to keep up with trends and satisfy ever rising customer expectations. 2020 will bring about the implementation of all…