Integrating a unified communications (UC) solution into your contact center workflows allows you to streamline team communications, improve agent productivity and enhance the overall customer experience. Discover the different benefits of deploying a UC solution for your contact center and how it can help you deliver an enriching communications experience. Advances Digital Transformation Enable HD Video Calling,…
Contact centre agents are at the core of every brand’s customer experience. They are given the important tasks of communicating with customers and finding solutions while using numerous technologies, they must receive the proper training to deliver the best service possible. Proper training goes far beyond the moment. When you give people the right amount…
Working in a customer service environment can be challenging, and staying motivated can be twice as hard. I think it’s almost impossible to keep customers happy and give them the best experience if you, yourself are not happy or motivated. Being the best at what you do means that you work towards being consistent at…
The world is getting more connected each and every day. With mobile device penetration at an all-time high, and steadily rising, its important to communicate with your customers ion a way they understand direction to the palm of their hand. An estimated 4 billion people will be online globally by 2018 – Resulting in 11.6…
Advanced video conferencing technology has made it possible to extend meetings beyond the typical conference room. While everyone is looking for a smoother video collaboration experience, a lot of the desktop video solutions in the market are riddled with diverse challenges — from noise distractions to interoperability barriers. Realizing the need for an intuitive web experience, we decided to…
Setting up a call centre gives you a competitive advantage and helps you deliver a great customer experience. But what kind of technology/software do you need for a call centre? There are lots of solutions on the market, so making the right choice is challenging. Customer experience software and hardware help call centre agents answer…
Giving the best customer experience is not something any business can do effortlessly. Surely we’ve all had some bad experiences with different brands that left us thinking “I’m never using their services/products ever again!”? That statement usually builds up from a series of unsatisfactory experiences from the minute you engage with that specific brand. In…
It’s a new year and we’re all excited about starting things fresh and achieving new set goals. However, what happens when things go south and you’re faced with an unhappy customer who is determined to get their complaint across? First things first – as a client service consultant; don’t panic! Customers can sometimes get rude…
Setting up a call centre gives you a competitive advantage and helps you deliver a great customer experience. But what kind of technology/software do you need for a call centre? There are lots of solutions on the market, so making the right choice is challenging. Customer experience software and hardware help call centre agents answer…
The future of contact centers is one that’s very technology based. The 4th industrial revolution is bringing about new trends and expectations. Organisations with contact centers must be upping their game on an ongoing basis just to keep up with trends and satisfy ever rising customer expectations. 2020 will bring about the implementation of all…
