Optimizing Customer Service Centres

Top management are reluctant to provide bigger budgets for the customer service contact centres since they see no revenue value in them thus placing Call Centre Managers in a tough spot. They then take necessary measures to implement methods which would reduce the cost of the call centre without compromising on the level of customer…

Quick and Easy Guide for your IVR

IVR is often the first interaction between a customer and an organisation. It can strongly influence the caller’s perception of a company through its personality and ease of use, delivering great benefits to both sides. Conversely, getting it wrong through poor implementation can be a real turn off for the caller, so getting it right…

World AIDS Day – 1 Dec 2017

Increasing Impact through Transparency, Accountability, and Partnerships The first two official AIDS deaths in South Africa were recorded in 1982 with the first case having being discovered in West Africa in 1930. For almost a century now, the world has worked tirelessly to defeat this epidemic and it seems we are getting closer to this…

ScopServ Administrator Training

ScopServ offers its resellers and clients various basic and advanced training programs. The goal is to provide ScopServ partners with appropriate knowledge and superior technical skills on ScopServ products so they can service their customers. Pre-scheduled training is available every quarter or more depending on volumes. Such training courses can also be available upon request. If…

Switch to Fibre

Fibre communication systems can be used to transmit more information than copper cables and are well-suited for use with digital communications. The most obvious advantage to Fibre optic cabling is bandwidth. Although copper continues to evolve to meet higher and higher speed and bandwidth standards, scaling necessarily requires the addition of more copper cables with…

Benefits of ScopServ in Customer Service

Great read from our Sales Development Consultant on how ScopServ can improve your Customer Service calls More customer focused approach in handling queries, which will positively affect customer service & satisfaction. Retention of and identification of the best floor agents relating to customer complaints/ claims/ compliments/ requests. Increase customer retention by monitoring post-sale services and escalation…

Why Scopserv

We often wonder how to make a decision between the many PBX Solutions on the market. Its a tough decision as the VoIP world is growing and so are many more capable and competitive solutions. Thanks to one of our Sales Development Consultants, we can now have a brief indication of why an organisation would…