Did you know that on an average, for every 100 calls manually dialed, only 14 reach the right person? Dialers can automate the handling of these failed calls, and this feature alone could lead to a 150% to 400% rise in the productivity of your contact centre agents. An intelligent outbound auto dialer has features…
Top management are reluctant to provide bigger budgets for the customer service contact centres since they see no revenue value in them thus placing Call Centre Managers in a tough spot. They then take necessary measures to implement methods which would reduce the cost of the call centre without compromising on the level of customer…
IVR is often the first interaction between a customer and an organisation. It can strongly influence the caller’s perception of a company through its personality and ease of use, delivering great benefits to both sides. Conversely, getting it wrong through poor implementation can be a real turn off for the caller, so getting it right…
Sales pitches should be about the consumer’s needs and how you can meet them. Before mentioning anything, think if the phrase you’re going to use might damage anyone or anything. There are certain things that can help you get closer to a sale, and there are many things you can say that can end up…
Increasing Impact through Transparency, Accountability, and Partnerships The first two official AIDS deaths in South Africa were recorded in 1982 with the first case having being discovered in West Africa in 1930. For almost a century now, the world has worked tirelessly to defeat this epidemic and it seems we are getting closer to this…
From as little as R2 799 per month, get a whole new comprehensive telecommunications system that addresses the needs of your business. Sign up with a partner that improves your company’s bottomline while lowering costs for phone bills, space used, licensing and support What you get! Up to 10 ScopTEL Hosted PBX Users – Endless…
ScopServ offers its resellers and clients various basic and advanced training programs. The goal is to provide ScopServ partners with appropriate knowledge and superior technical skills on ScopServ products so they can service their customers. Pre-scheduled training is available every quarter or more depending on volumes. Such training courses can also be available upon request. If…
Fibre communication systems can be used to transmit more information than copper cables and are well-suited for use with digital communications. The most obvious advantage to Fibre optic cabling is bandwidth. Although copper continues to evolve to meet higher and higher speed and bandwidth standards, scaling necessarily requires the addition of more copper cables with…
Great read from our Sales Development Consultant on how ScopServ can improve your Customer Service calls More customer focused approach in handling queries, which will positively affect customer service & satisfaction. Retention of and identification of the best floor agents relating to customer complaints/ claims/ compliments/ requests. Increase customer retention by monitoring post-sale services and escalation…
We often wonder how to make a decision between the many PBX Solutions on the market. Its a tough decision as the VoIP world is growing and so are many more capable and competitive solutions. Thanks to one of our Sales Development Consultants, we can now have a brief indication of why an organisation would…
